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Return and Refund Policy

Effective Date: 29-08-2024

Introduction

At Globe Machine Tools, we strive to ensure that you are satisfied with your purchase. If you are not completely satisfied with your order, this Return and Refund Policy outlines the process for returning products and obtaining refunds.

Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Condition: The product must be unused, in its original packaging, and in the same condition as when you received it. Products that are damaged, used, or not in their original packaging may not be eligible for return.

  • Proof of Purchase: A valid receipt or proof of purchase is required to process returns.

Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Customized or personalized products

  • Products that have been opened or used

  • Perishable items or products with an expiration date

  • Gift cards or digital products

Return Process

To initiate a return:

  • Contact Us: Email us at globetvmtools@gmail.com with your order number, details of the product you wish to return, and the reason for the return.

  • Return Authorization: We will provide you with a Return Authorization (RA) number and instructions for returning the product.

  • Return Shipping: Pack the product securely and include a copy of the RA number inside the package. Return the product to the address provided by our customer service team. You are responsible for the return shipping costs unless the return is due to our error.

Refund Process

  • Inspection: Once we receive your returned product, it will be inspected to ensure it meets the eligibility criteria.
  • Refund Method: If approved, refunds will be processed to the original payment method with in 5-7 business working day.
  • Partial Refunds: If only part of your order is returned, you will receive a partial refund based on the returned items.

Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item following the process outlined above and place a new order for the replacement item.

Contact Us

If you have any questions or need assistance with a return or refund, please contact us:

Changes to This Policy

We may update this Return and Refund Policy from time to time. Any changes will be posted on our website, and the updated policy will apply to all returns and refunds processed after the effective date of the change.

Thank you for shopping with Globe Machine Tools. We appreciate your business!